1) If you lost your passport (or it was stolen)
1.1 File a police report (in person)
The PNP “Denuncia Policial Digital” service is aimed at Peruvian citizens with DNI. If the site asks for DNI/login or rejects your case, go in person to the nearest comisaría. In tourist areas, ask for Tourist Police.
- Bring any remaining ID (a passport copy/photo helps), and details: where/when/how it happened.
- Request a copy of the report (PDF or stamped paper).
- Emergency: call 105 (PNP).
1.2 Contact your embassy or consulate immediately
Your embassy can cancel the lost passport and issue a replacement or an Emergency Travel Document (process varies by country). Bring your police report, photos (if required), proof of identity, and your travel plans.
- US citizens: typically DS‑11 + DS‑64 for lost/stolen passports (handled in person).
- UK citizens: apply for an Emergency Travel Document (ETD); stolen passports usually require a police report.
- Canadians: contact a Canadian office abroad for emergency travel help.
1.3 If you’re close to leaving Peru: transfer your entry stamp
If your passport was replaced, Migraciones has a procedure to transfer your entry stamp to the new travel document to avoid problems at exit.
2) If you lost your Carné de Extranjería (CE)
Report the loss and request a duplicate through Migraciones’ official procedure. The official fee shown is S/ 20.20 (code 07561).
3) If your phone was lost or stolen
Act fast: your phone can unlock banking apps, email, and social accounts.
- Call your operator immediately to block the SIM/line (Movistar: 104; Claro/Entel/Bitel: 123).
- Use your phone’s remote tools (Find My iPhone / Find My Device) to lock/erase if needed.
- Contact your bank(s) to freeze cards and dispute unauthorized transactions.
- Check IMEI status and guidance via OSIPTEL resources.